Terms and Conditions
To Set Up A Trade Account – Registration forms are available at www.Harcourtcollection.com/Register. A representative will then reach out to you to review and verify your trade credentials.
Carpet Samples are supplied to our partners for the purpose of design, texture, and color and are subject to standard industry manufacturing tolerance in color and quality.
How to Order Samples – Registered customers may contact Samples@harcourtcollection.com to request samples. Samples Department will provide availability of the sample (s) and tracking will be provided to any provided email automatically.
Samples On Loan – Showroom samples can be loaned to clients for a period of 30 days. A fee will be charged if not returned.
Payment/New Clients – If your account is not approved for payment terms, payment in full is required before shipping in stock goods. Payment terms are not guaranteed and are subject to approval. For custom and made to order goods, 50% deposit is required to place order, and the 50% balance is due when goods are complete and shipped from the mill.
Inspection of Goods– Careful inspection and photography of Harcourt goods are made prior to shipping. Our products undergo a multi-stage inspection process to ensure any irregularity is within manufacturing tolerances and accepted industry standards. However, final inspection is the responsibility of the client. Upon receipt, customer should open shipment and check if number, color, and design are accurate and correspond with the order. Correct design and color should be checked again before the product is cut by the installer.
Delivery – Upon delivery, it is the customers sole responsibility to check shipment for any damage to the package, crate, or the interior contents, and any obvious damage should be noted on the packing receipt sent with the shipment. Any shipping claims pertinent to Harcourt will only be accepted and reviewed within a 30 days’ time period after receipt of goods. All wrappings must be retained and photographed while claim is examined and reviewed.
On Site Limitations – Harcourt is not responsible and buyer is not relieved of its obligations where on-site conditions or limitations prevent delivery. In all cases, it is the responsibility of buyer to determine that the size of the completed items can be accepted by elevators, entry doors and other points of entry. Harcourt has the right to rely upon the accuracy of all information, plans, drawings, specifications, and measurements provided by the buyer. Harcourt has no obligation to verify the accuracy of any such information.
Additional Costs – Unless specifically stated otherwise, all delivery, packing, crating, shipping, in-transit insurance, local delivery, un-crating, installation charges, cutting of doors, as well as sales or other taxes are in addition to the stated purchase price.
Claims – Carpet and rugs with obvious defects and/or visual damage must be made to Harcourt within 30 days after receipt of merchandise.
Architectural Plans – When construction plans or diagrams are produced and supplied to buyer’s specifications, buyer agrees to indemnify Harcourt against all actions, proceedings, costs, claims, damages, expenses, and demands, whatsoever, arising or resulting from the rights or claims of third parties.
Installation – We recommend conventional tack and pad Installation over a firm dense pad, such as synthetic felt. When installing, do not power stretch any handmade product. No claims will be considered on carpet that is installed with flaws, visible defects, or installed with a mismatch. It is the responsibility of the installer, architect, or designer to inspect carpet prior to installation. We are not responsible for any improper installations. No installation services are included in an order unless specifically noted.
Seams – Handmade products can slightly vary with dimension, repeat, or pattern. Matching seams may be challenging, but attainable. Seams may require trimming as this is a normal and expected solution. Seams are necessary and are visible to varying extents based on the design and texture of the carpet. Visible seams are normal, even when seaming is done well. Some patterns, especially flat woven patterns, are more challenging to seam and may be more visible.
Stair Installation – We do not warranty carpet on stair installations, and we will not entertain any claims on such installations. Purchasing an additional carpet for future installation is recommended.
Storage – Any carpet not accepted for delivery within (30) days after notification is subject to a minimum storage fee of $50.00 or higher, dependent upon size of goods.
Variations in handloomed and Woven Carpets. – When dealing with handmade products, pattern, repeat, and dimensions may vary slightly within industry standards.
Yarn Variation – Yarns such as berber and heathered yarns are spun in a manner to create striations and flecks of color. The resulting random coloring is inherent to the wool and does not represent a defect in the yarn.
Streaking – Depending on pattern and color, yarns produced from wool fibers may sometimes appear to streak in the face of the carpet. To an overwhelming degree, this is due to the fact that wool is a natural fiber and being such, must be allowed greater tolerance than those of synthetic yarns.
Striation – For Stria carpets, the yarn striation is part of the beauty of the design. Striation may vary from roll to roll, and may vary from the sales samples. Lines formed by the design are not considered a defect.
Color Variation -Due to variations in dye lot, carpet colors may vary slightly. If shade is critical, we recommend a cutting for approval. (CFA)
Shading, also referred to as watermarking, roll crush, or reverse pile, can occur on all handmade materials, which is an inherent effect on the product. There is no method of prevention, and therefore is not considered a manufacturing defect. As a result, claims will not be considered for this condition. Normal foot traffic, and frequent, thorough vacuuming should improve this condition.
Shedding Is a natural characteristic of all wool and wool blend carpets. Loose bits of natural fiber may appear on the carpet surface and can be removed with gentle vacuuming. Improper maintenance, dragging objects, or overly aggressive vacuum methods can distort pile and cause excessive fuzzing.
Sprouts – It is inherent with fine woven carpets to have some variances in the surface texture. Even when the tuftbind meets the criteria set forth by industry standards, woven loop pile carpets will occasionally sprout. This is not considered a defect, and can be easily serviced by clipping the sprouts. Suction Only Vacuuming is recommended to prevent pulls and snags. There are no written or inferred guarantees for pulls and snags.
Sisal & Natural Fiber Products – When floor covering is woven from natural plant materials, irregularities are expected, inherent, and add character to the rug. Knots, color variations, and mis-weaves are some of the natural qualities that are innate to the integrity of the floor covering.
Cleaning: Please be advised that we cannot guarantee the successful cleaning of your rug, and any attempt to do so will be at your client’s risk. While we can provide guidance and recommendations, the ultimate responsibility for the outcome of the cleaning process lies with the individual performing the cleaning. We would strongly suggest caution and careful consideration before proceeding with any cleaning activities on your own. It is Highly Recommended to call in a professional cleaner to assess any cleaning needs.
Cleaning Agents – We are not responsible for damage due to improper cleaning agents.
Damage – We are not responsible for locally caused pet damage, burns, cuts, soiling or stains.
Fading – Give carpet normal protection from direct sunlight that you would give to any colored fabric. Fading can also be caused from chemicals such as pesticides and household cleaning agents.
High or Low Wires – Wilton or Axminster carpets may have high or low wires. These are inherent characteristics of the woven carpets and are not considered defects.
Scent – Newly opened rolls of latex backed carpet may have an aroma. This should dissipate within 24-48 hours.
Incorrect Yardage Supplied By Client – It is the responsibility of the client to supply correct yardage on purchase orders, and he/she will be solely accountable for excess or shortage of goods.
Delivery Dates – Quoted delivery dates are approximate and estimated. Harcourt shall not be responsible for any delay in delivery or failure in performance for any cause beyond Harcourt’s control (including, but not limited to, labor disputes, failure, or delay of sources to supply material, transportation difficulties, accidents, fires, acts of God, or any event which interferes with Harcourt’s normal business operations.
Custom Rug Cancellation Policy – Custom sized rugs are made to your individual specifications and cannot be cancelled, changed, or returned once the factory confirms that the order is in production. Deposits, at this point, are non-refundable.
Custom Orders – All custom orders are subject to mill overage.
Broadloom Cancellation Policy – Broadloom orders can be cancelled prior to it being cut from the roll. Once cut and shipped, there is a 25% restocking charge for the return.
Warrantees – Harcourt stands behind its products and will handle any manufacturing defects that are discovered, but, Harcourt does not supply to client, any written or implied warrantees regarding the merchandise. Complaints are handled on an individual basis.
Non-Payment – Buyer will be liable for all reasonable costs, expenses, and fees, including attorney’s fees, incurred by Harcourt in collecting monies due.
Disputes – This document shall be interpreted in accordance with the laws of the State of New York. Any action or proceeding involving any dispute or matter arising under this document may only be brought in the United States District Court, or any New York State Court located in the County of New York, having jurisdiction over the subject matter or the dispute or matter. Harcourt and Buyer hereby consent to the exercise or personal jurisdiction by any such courts with respect to any such action or proceeding.
Price Increases – Are subject to change. Customers will be notified in advance of increases.
Care & Cleaning – Proper care and cleaning of Harcourt carpets and rugs is important to maintain its appearance and integrity. We recommend that all carpets and rugs should be professionally cared for and cleaned..
Chair Mats are recommended under office chairs with casters to prevent wear and tear and preserve the appearance of the carpet.
For further clarification contact Harcourt Headquarters at: 203 674-8020.
