Frequently Asked Questions

Our in-stock and QuickShip rugs are available for immediate delivery — typically shipping within 7–10 business days of order confirmation (depending on the finish selected). Our made-to-order and bespoke options are custom-produced to your specifications, with lead times that vary depending on construction and complexity. Our team will give you a clear timeline for every custom project from the start.

Yes. Sample requests can be placed through your trade account. Contact our team at orders@harcourtcollection.com or 203.674.8020 and we will arrange samples for any style in the collection.

Rugs are available in a range of standard sizes, and most styles can be produced in custom dimensions through our made-to-order program. Broadloom carpet is available for custom-cut wall-to-wall installations. See our size options or contact us for project-specific sizing assistance.

In most cases, yes. Our fabrication team can finish most Harcourt broadloom samples into area rugs using a range of edge finishing techniques, including serging, binding, and leather finishing. Contact us to confirm fabrication options for a specific style.

Standard fabrication — machine serging or synthetic binding — typically ships within 7–10 business days from order confirmation. Specialty finishes, including hand serging and leather binding, require additional lead time. Our team will confirm timelines at the time of order.

We offer hand serging, organic serging, wool serging, synthetic binding (1¼″), infinity binding / mock hem (1¼″), cotton binding (3″ and 5″), and leather binding. See our Finishing & Fabrication Methods page for full descriptions and guidance on selecting the right finish for your project. our Finishing and Fabrication page.

Submit a project brief through our Design Your Own page, or contact our team directly at orders@harcourtcollection.com. We will connect you with a specialist who will guide you through options for construction, color, size, and finish.

Minimum order requirements vary by construction and mill. Contact our team to discuss your project and we will outline the options that make sense for your scope and budget.

Lead times vary by construction: hand-knotted pieces typically take several months, while hand-tufted and machine-made options are available more quickly. We provide a clear timeline at the start of every custom project and keep you updated throughout production.

Visit our Trade Benefits page and complete the application form. Upload your resale certificate and any supporting documentation. Our team will review your submission and follow up within two business days.

Trade account holders receive exclusive pricing, access to the full collection including non-public styles and the Black Label program, priority support from a dedicated representative, sample access, reserve holds on in-stock goods, and PDF downloads for quotes and orders. See our Trade Benefits page for the complete list.

We ship throughout the United States. International shipping is available on request — contact our team for details and a quote.

Yes. You will receive an order acknowledgement when your order is confirmed, and tracking information once it ships. For order status inquiries, contact orders@harcourtcollection.com or call 203.674.8020.

Yes. For large or delicate pieces, we offer white glove in-home delivery with room-of-choice placement. We also partner with Deliverrite for professional scheduled in-home delivery. Please inquire at the time of order.